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Onboarding Guide

This guide helps you set up your account on our platform so you can start using accounts, cards, payouts, and other services.

What is Onboarding?​

Onboarding is the process of creating and activating your account. During onboarding, we collect basic details to verify your identity or business and make sure your account is ready to use.

Once onboarding is complete, you can:

  • Access your account
  • Send and receive money
  • Use cards and payouts
  • Manage transactions smoothly

Who Can Be Onboarded?​

You can onboard:

  • Individuals
  • Businesses
  • Merchants
  • Partners or clients using your platform

Each onboarded user gets a connected account linked to your platform.

Steps to Get Started​

1. Create an Account​

Start by creating a new account with basic contact and business details.

2. Add Required Information​

Provide the required details such as:

  • Name and contact information
  • Business details (if applicable)
  • Identification documents

You can update this information at any time before submitting for activation.

3. Submit for Verification​

Once all required information is added, submit the account for activation.

Identity Verification (KYC)​

To activate your account, identity verification is required.

This helps us:

  • Confirm your identity
  • Keep the platform safe
  • Meet regulatory requirements

Most users only need to complete basic verification to get started.

Business Verification (KYB) — Only for Some Users​

Business verification is required only if you plan to accept payments as a merchant.

If applicable, you may be asked for:

  • Business registration details
  • Ownership information
  • Supporting documents

If you’re not accepting payments, this step may not be required.

Handling Additional Information Requests​

Sometimes, we may ask for more information after submission.

This can happen if:

  • A document is unclear
  • Details need correction
  • Additional confirmation is required

You’ll be notified and can easily update the requested information to continue.

Onboarding Options​

You can onboard users in two simple ways:

Hosted Onboarding​

  • Users are redirected to a secure, hosted form
  • No development effort required
  • Fast and easy to get started

API Onboarding​

  • You build your own onboarding experience
  • Full control over the user interface
  • Best for custom workflows

Onboarding Multiple Accounts​

If you need multiple accounts for the same business:

  • Additional accounts can be created without repeating verification
  • Each account has its own wallet
  • Useful for managing funds separately

Supported Regions​

Onboarding is available in multiple countries and regions. Availability may vary based on local regulations.

If you’re unsure about regional support, please contact our support team.

Need Help?​

If you face any issues during onboarding or receive a request for more information:

  • Follow the instructions provided
  • Update the requested details
  • Reach out to support if needed

We’re here to help you get started quickly 🚀